How BarkTranslate delivers completed translations and what happens after payment.
All BarkTranslate services are delivered digitally. No physical delivery is made. Completed translations are delivered to the email address provided at checkout, or via a secure file transfer link where the file size requires it. Physical copies of certified translations can be arranged at additional cost and must be agreed before work begins.
Delivery timelines vary by service category. The following are starting estimates:
| Service | Estimated delivery |
|---|---|
| Technical & Scientific Translation | 2–4 business days |
| Legal Document Translation | 3–5 business days |
| Medical & Pharmaceutical Translation | 3–6 business days |
| Website & Software Localisation | 3–6 business days |
| Business & Financial Translation | 2–4 business days |
| Certified Translation | 4–10 business days |
These are estimates for standard projects. The confirmed delivery date is provided in writing after scope confirmation. Large projects (above 10,000 words or 50+ pages) are scheduled individually.
Delivery timelines begin from the date scope is confirmed and all source materials are received in full. Business days are Monday to Friday, excluding Italian national holidays and local Ligurian public holidays. The rush delivery add-on (48-hour priority) is calculated from the same start point.
Within one business day of payment, BarkTranslate will contact you by email to:
If you do not receive this email within one business day, check your spam folder and then contact info@barktranslate.com with your Stripe receipt reference.
Translations are delivered in the same format as the source document (DOCX for DOCX, PDF for PDF, XLIFF for XLIFF, etc.) unless a different format is requested at the time of order. Certified translations include a PDF of the sworn declaration and, where applicable, the original stamped document.
If BarkTranslate fails to deliver by the confirmed delivery date due to causes within our control, you may request a partial refund of the rush delivery add-on fee (if purchased) or, for delays exceeding 2 business days beyond the confirmed date, request a 10% reduction in the project price. This does not apply where delay is caused by late receipt of source materials, late responses to clarification requests, or force majeure events.
The rush delivery add-on provides 48-hour priority scheduling. Rush delivery is available for projects up to 5,000 words. It does not guarantee delivery within 48 hours for larger projects; the confirmed delivery date for rush orders is provided at the time of scope confirmation. Rush add-on fees are non-refundable once work has begun.
For delivery questions, contact info@barktranslate.com. Include your Stripe receipt reference in all correspondence.